FAQs

Our shoes are true to size. We recommend referencing the size guides for each collection for specific measurements. Still unsure? Email our Fit Experts at hello@uovobrand.com.

Currently, we offer standard widths only. We're working on expanding to wide and narrow sizes soon.

Yes. UOVO shoes are designed for versatility:

• Running: Lightweight and responsive
• Training: Supportive and stable for gym workouts
• Casual Wear: Comfortable and stylish for everyday use

Check the product page for intended use and support details.

We use premium, performance-driven materials that prioritize comfort and durability. Material details are listed on each product page.

• Surface Clean: Mix mild soap with water and gently scrub
• Spot Clean: Air dry at room temperature - avoid heat or direct sunlight
• Dry: Air dry at room temperature—avoid heat or direct sunlight

For specific collections, refer to care instructions on the product page or email us with questions.

We offer several shipping methods to suit your needs:

• Standard Shipping: 5 to 7 business days via Ground
• Expedited Shipping: 2 business days via FedEx 2-Day

Orders are typically processed within 1 business day. Delivery times may vary during peak seasons.

Yes! We offer free standard shipping on U.S. orders. Expedited shipping is available for a fee.

Currently, we do not ship outside the U.S. If you're located internationally and want to shop UOVO, you can find us on Amazon or email us at hello@uovobrand.com to let us know where we should launch next!

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it to track your package directly with the shipping provider.

Email us at hello@uovobrand.com and we’ll help resolve it with the carrier.

We accept returns of unworn shoes in original condition within 30 days of delivery. Items must be returned in their original packaging. Final sale items are not eligible for return.

Visit our Return Portal and follow the instructions. We offer free returns & exchanges for US customers.

Refunds are issued to your original payment method within 5 to 7 business days of receiving your return. Original shipping fees are non-refundable.

Yes. As long as the shoes are unworn, we accept the return. Please re-box the shoes before sending them back.

We process orders quickly, but email us at hello@uovobrand.com right away if you need to make a change. We'll do our best to help, though changes after processing may not be possible.

We accept major credit cards (Visa, MasterCard, American Express, Discover), Google Pay and we are proud partners of ShopPay. For added flexibility, we also offer installment payments through ShopPay.

We’re here to help! Reach out to us at hello@uovobrand.com We typically respond within 1 business day. Phone support is not available yet—but we’re working on it!

We do! If you're a content creator interested in working with UOVO, reach out to hello@uovobrand.com

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